Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.
French information technology (IT) and consulting services major Capgemini on Monday said it would acquire Mumbai-headquartered WNS for $3.3 billion in cash. This could be one of the largest merger & acquisition deals in the IT services and business process management sector.
The BPO arm of Satyam Computer Services, Nipuna has set up a BPO facility at Chennai.
Infowavz International, a Mumbai-based business process outsourcing firm, has signed a strategic partnership with London-based Contact Power Inc for offshore BPO services into the United Kingdom.\n\n\n\n
US President-elect Barack Obama is a solid supporter of the growing Indo-US strategic partnership and backs the landmark bilateral nuclear deal, but has strong views about outsourcing of American jobs overseas, a cause of concern for Indian businesses.
Minacs will be integrated it into SYNNEX's BPO business, Concentrix.
He takes over from Ashutosh Vaidya, who will move into a full-time position as head of Global Delivery for Dell Services.
Keshav Murugesh, CEO of the Nasdaq-listed WNS, discusses the impact of the Trump administration on BPO and BPM industry with Ayan Pramanik.
Wayward employee behaviour at Uber and Infosys highlights the risk to corporate reputations.
Neemuchwala will be a big asset when it comes to setting things right.
The transformation will be driven by the number of initiatives the company has identified.
He is betting on emerging firms to generate ideas and build wealth through Premji Invest
India's IT/BPO story isn't over yet, believes Ganesh Natarajan.
India's IT/BPO story isn't over yet, believes Ganesh Natarajan.
Firm to prune domestic costs through initiatives such as voluntary separation
Not many people know that today's BPM industry gives specialists great career options.
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